Our Shipping and Returns
Shipping
Local Deliveries
- We ship local for free ONLY in postcodes IP1, IP2, IP3, IP4, IP5 and Pinewood in Ipswich, and CO1-CO4 in Colchester
- Any orders received before Thursday 9pm will be delivered the following Friday.
National Deliveries
- All Meal kits are delivered By DHL
- Meal Kits are dispatched on Thursdays for delivery next day
- Any orders received on Thursday will not be dispatched that day but following Thursday
- We do not deliver to Northern Ireland
Returns
- In rare case of an order is incorrectly packed or has missing items please contact us on 07872812202 or email info@hotsausagecompany and we will discuss how we can rectify this immediately if local or refund, send out another order or offer credit where preferred.
- If a parcel has been significantly damaged or interfered when using DHL please contact us on 07872812202 or email info@hotsausagecompany we can arrange a replacement or alternatively a refund if a redelivery is not practical. please show evidence of damage/ interference where possible ie photograph.
- if a Parcel does not arrive via DHL the next day please inform us if It is the problem is DHL as opposed a failure to deliver due to no-one being at home. DHL will normally leave in a safe place or with a neighbour if no-one is at home.
Get in touch today if you have any questions