Shipping and Returns Policy - The Hot Sausage Company

Our Shipping and Returns

Shipping

Local Deliveries

  • We ship local for free ONLY in postcodes IP1, IP2, IP3, IP4, IP5 and Pinewood in Ipswich, and CO1-CO4 in Colchester
  • Any orders received before Thursday 9pm will be delivered the following Friday.

National Deliveries

  • All Meal kits are delivered By DHL
  • Meal Kits are dispatched on Thursdays for delivery next day
  • Any orders received on Thursday will not be dispatched that day but following Thursday
  • We do not deliver to Northern Ireland

Returns

  • In rare case of an order is incorrectly packed or has missing items please contact us on 07872812202 or email info@hotsausagecompany and we will discuss how we can rectify this immediately if local or refund, send out another order or offer credit where preferred.
  • If a parcel has been significantly damaged or interfered when using DHL please contact us on 07872812202 or email info@hotsausagecompany we can arrange a replacement or alternatively a refund if a redelivery is not practical. please show evidence of damage/ interference where possible ie photograph.
  • if a Parcel does not arrive via DHL the next day please inform us if It is the problem is DHL as opposed a failure to deliver due to no-one being at home. DHL will normally leave in a safe place or with a neighbour if no-one is at home.

Get in touch today if you have any questions

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